Shop FAQ

Q: Who needs a license?

A: If looking to use the measures and tools for use in a clinical practice, academic research, program evaluation, or academic teaching purposes, a license must be purchased through our shop.

However, if you are looking to license one of CanChild's measures or tools for commercial clinical trials or industry sponsored research, please download and complete the following form and send to ccstore@mcmaster.ca and we will follow-up with a quote.

Q: What if I want to purchase a measure for use amongst an entire team or organization?

A: If wishing to purchase this item for an organization or a team, please indicate the number of professional staff at your institution under "Number of Users" before adding to your cart. The Organizational License has the same terms and restrictions as the individual license, however it covers the number of professional staff you have indicated.

Q: How long does the license last? Are there any annual fees?

A: The majority of our products come with a perpetual license, which means that you pay a one-time fee for its use, there are no annual costs.

Q: I recently purchased one of your products - where is it?

A: Most of our products are "virtual" which means that you will receive a digital download in PDF format, with the ability to share and print as many copies as you need, according to your license agreement. If you have purchased a physical, shippable product, please email us at ccstore@mcmaster.ca, providing your purchase information and we can retrieve a tracking code for you.

Q: I would like to learn more about a measure and how it might be used for my organization or research - Can I talk to anyone?

A: Of course - please head to our Contact Us page for more information.